What are the delivery times?
On the digital version there is none! When you place your order you will immediately receive a confirmation email with the game attached in PDF format. It's quick and easy and you can play immediately!
For the paper version, please allow 5 working days to receive the game. It is printed and shipped from Switzerland and France. We work with UPS, USPS, DHL, Fedex and Delivengo to ensure worldwide deliveries. Whatever the carrier, you will always have a tracking link to know the evolution of the status of your package.
Do you ship worldwide?
All our games, both in digital and paper formats, can be shipped and delivered worldwide: Canada, USA, UK, Sweden, Norway, Australia, etc...
We work with UPS, USPS, DHL, Fedex and Delivengo to ensure worldwide delivery. Whatever the carrier, you will always have a tracking link to know the status of your package.
Free shipping options are available. See details on the payment page.
Do I need the internet to play?
You need an internet connection (smartphone or PC) to access the online hints on our "Spoiler Alert" page, as well as the answer form that guides you through the puzzles.
What is my order number?
It is possible that your order confirmation e-mail has arrived in your spam folder. We invite you to check your junk mail.
If after checking, you do not find the confirmation email including your game or your order number, please contact us at the following address: firstname.lastname@example.org
In order to process your request as quickly as possible, we ask you to mention in your email
- Subject of the email: #Order number
Where is my game?
For the digital version, as soon as your order has been validated, you will receive a confirmation email containing the entire game as an attachment.
You can play the game on your mobile, PC and tablet, or decide to print it.
For the paper version, as soon as your order has been validated you receive a confirmation email. You will receive the printed game in a folder at your postal address within 5 to 7 working days.
How many can we play with?
You need at least 1 player to start a game.
There is no real limit to the number of players and teams, but to keep it fun we recommend a maximum of 6 players.
Or you can compete in teams if you wish, to make it even more challenging.
Do I have to print the game?
No, absolutely not!
You can also play directly on your mobile, tablet or PC if you feel so. It's your choice.
However, we recommend printing the game for the pleasure of having the paper in your hands.
From what age can we play?
Thanks to the different levels of hints on the "Spoiler Alert" page of our website, both teenagers and adults can complete the game.
How long does the game last?
From 1h30 to 2h30 depending on your level and without the hints.
How do I cancel my order?
For the digital version, once the order confirmation email containing the game attachment has been sent, it is no longer possible to cancel the order.
For the paper version, you have a maximum of 24 hours after placing the order to cancel it. After that, the game will already be printed, packaged and sent to your address.
How do I get a refund?
For the digital version, we unfortunately do not offer refunds as it is a digital product which, once purchased, cannot be returned. We are here to answer any questions beforehand. We want you to know exactly what you are getting when you buy our game and join our community.
For the paper version, however, you have 30 days to return the game complete with packaging and in its original condition and we will give you a full refund, no questions asked.
Is my data secure?
Our site is totally secure and hosted by an HTTPS server which guarantees your protection and that of all your personal data.
We collaborate with VISA, Mastercard and Paypal, among others, which are world leaders that would not allow the viability of a shop such as ours if the rate of dissatisfied customers was important! ⭐
Games greeted by the press...
"We had a lot of fun playing! We really recommend these games, which we find very well done."
"The puzzles are of very good quality and the moments when you understand how to solve them are all the more enjoyable."
"Home Scape Home makes one of the best investigative games we've seen so far."
...and by our players!
An original GIFT 🎁
"In digital or paper version, to be done solo or with others, this new generation of escape-game will surprise you!"
Aude - Cadeau Perso
5 days by tracked parcel
Returns within 30 days.
Only paper version
Reply within 24h
Designed and printed in Geneva
Best new investigation games of the year